Registration Agreement
These Terms and Conditions and the documents referred to below (collectively, the "Terms") apply to the use of the current website (the "Website") and its related or associated services (collectively, the "Service"). You should read these Terms carefully, as they contain important information about your rights and obligations regarding the use of this Website and constitute a legally binding agreement between you (our customer, hereinafter referred to as the "Customer") and us (hereinafter referred to as the "Website"). Whether you are a guest or a registered user with an account (hereinafter referred to as the "Account"), by using this Website and/or accessing the Service, you agree to be bound by these Terms and any amended terms we may issue from time to time. If you do not accept these Terms, you must not access the Service or use the Website.
We reserve the right to revise and amend these Terms (including any documents referred to and linked below) at any time. You should visit this page periodically to review the Terms and Conditions. Amended Terms shall be binding and take effect immediately upon publication on this Website. If you object to any such changes, you must immediately cease using the Service. Your continued use of the Website after the publication of the amended Terms shall indicate your agreement to be bound by the amended Terms. Any bets not settled prior to the effectiveness of the amended Terms shall be governed by the original Terms. If BetFozo updates its Terms and Conditions, the platform will notify you and require your confirmation of consent.
You confirm that you shall comply with the following provisions at all times when accessing the Website and using the Service:
3.1. You have reached the age of 18, or the legal age for participating in gambling activities as stipulated by the laws of your jurisdiction. We reserve the right to request proof of age documents from you at any time.
3.2. You have full capacity for civil conduct and are able to enter into a legally binding agreement with us. If you do not have full capacity for civil conduct, you must not access the Website or use the Service.
3.3. You are aware that accessing this Website and using any products provided by this Website may be deemed illegal in certain countries/regions. We cannot verify the legality of the Service in all jurisdictions; therefore, you are responsible for confirming whether accessing and using our Website complies with the applicable laws of your country/region, and you warrant to us that gambling is permitted by the laws of the region where you reside. For various legal or commercial reasons, we do not allow residents of certain jurisdictions to open or use Accounts, including but not limited to:Afghanistan, Aruba, Algeria, Antigua and Barbuda, Australia, Austria, Belarus, Bahrain, Belgium, Bhutan, Brunei, Central African Republic, Chad, Côte d'Ivoire, Croatia, Cuba, Czech Republic, Democratic People's Republic of Korea (North Korea), Democratic Republic of the Congo, Denmark, Estonia, France, Germany, Greece, Guinea-Bissau, Hungary, Iran, Iraq, Iceland, Israel, Italy, Jordan, Kuwait, Latvia, Liberia, Lithuania, Mali, Malta, Myanmar, Netherlands, Netherlands Antilles (Curaçao, St. Maarten, Bonaire, Sint Eustatius, Saba, Aruba), Norway, Oman, Palestine, Pakistan, Poland, Portugal, Qatar, Romania, Russia, Saba, St. Maarten, Saudi Arabia, Serbia, Slovenia, Somalia, Spain, Statia, Switzerland, Syrian Arab Republic, Sudan, Trinidad and Tobago, Turkey, Ukraine, United Kingdom, United Arab Emirates, United States (and its dependencies, military bases and territories, i.e., U.S. Minor Outlying Islands, U.S. Virgin Islands), Vanuatu, Yemen, Zimbabwe.or other restricted jurisdictions ("Restricted Jurisdictions") that we may announce from time to time. By using the Website, you confirm that you are not a resident of a Restricted Jurisdiction
3.4. When attempting to open an Account or use the Website, it is the Player's responsibility to verify the legality of gambling activities in their jurisdiction.
3.5. You are the authorized user of the payment method you use, and all funds in your Account and used for the Service are legally sourced.
3.6. You must make all payments to us in good faith and must not attempt to reverse a payment that has been made or take any action that may cause a third party to reverse such payment.
3.7. When placing bets, you may lose part or all of the funds deposited into the Service in accordance with these Terms, and you shall bear full responsibility for such losses.
3.8. When placing bets, you must not use any information that is prohibited from being obtained under the current laws of the country/region where you are located at the time of placing the bet.
3.9. You are not using the Service on behalf of any other party or for any commercial purposes, but solely on your own behalf in a private capacity.
3.10. You must not attempt to manipulate any market or element in the Service in bad faith, nor act in a manner that adversely affects the integrity of the Service or us.
3.11. You shall generally act in good faith when using the Service and placing all bets through the Service.
3.12. You (or, if applicable, your employees, employers, agents, or family members) are not registered as an affiliate in our affiliate marketing program.
3.13. When using BetFozo at any time, you agree to provide us with only true and objective data by default and when we request it.
3.14. You understand the volatility of the cryptocurrency market and accept that the price of the currency you hold may change while you are waiting for a withdrawal or while our Risk Management Department is processing your withdrawal request.
3.15. You are in a sound mental state and do not suffer from gambling addiction. If a person with such a problem accesses the Website, the relevant responsibility shall be borne solely by that person.
3.16. You agree not to use any third-party software in any segment of BetFozo, nor exploit any game/functionality vulnerabilities found on the platform.
3.17. You warrant that all information you provide to us from the time of registration and during the term of this Agreement is true, complete, and accurate, and that you will immediately notify us of any changes to such information.
3.17.1. You confirm that you understand that the information provided during registration and use of the Service cannot be modified by you on your own initiative. To modify any information, you shall contact the customer service team. BetFozo may, at its sole discretion, require the provision of any documents to complete the Know Your Customer (KYC) process before modifying the information.
3.18. You warrant that you will not use our Service in any jurisdiction that prohibits the placing and/or accepting of online bets, and/or the playing of casino games and/or live dealer games.
3.19. You further warrant that:
You participate in the Service solely on your own behalf, not on behalf of any other person;
You are responsible for declaring and accounting for any applicable taxes on any winnings obtained from us in accordance with relevant laws;
You are responsible for bearing any applicable taxes on cryptocurrencies obtained through the use of the Service.
3.20. When communicating with other users via BetFozo's chat function, you shall observe etiquette. You must not insult other users in the chat or in any other public manner, nor offend the BetFozo platform or its team in any way. You must not post, discuss, or comment on racist, religious, or political topics on the platform. You must not post illegal content, including but not limited to obscene language, offensive remarks, pornographic content, content related to drugs, weapons, and violence.
3.20.1. When communicating with BetFozo's customer service team, you shall remain polite. Any display of disrespect, insult, humiliation, or other aggressive behavior shall be deemed a violation of these Terms. In such cases, you may be denied customer service, and your Account may subsequently be blocked.
4.1. You must not use the Service under any of the following circumstances:
4.1.1. You have not reached the age of 18 (or the age of majority as stipulated by the laws of your jurisdiction), or are unable to enter into a legally binding agreement with us, or act on behalf of a person who has not reached the age of 18 (or the age of majority as stipulated by the laws of your jurisdiction);
4.1.2. The country/region where you reside prohibits its residents or any person within its territory from accessing online gambling services;
4.1.3. Collecting nicknames, email addresses, and/or other information of other Customers by any means (e.g., sending spam, other types of unsolicited emails, or unauthorized framing of or linking to the Service);
4.1.4. Interfering with or unduly affecting the activities of other Customers or the overall operation of the Service;
4.1.5. Posting unsolicited commercial advertisements, affiliate marketing links, and other forms of solicitation (such content may be removed from the Service without notice);
4.1.6. Using the Service in any manner that we reasonably believe may constitute: (i) defrauding the Service or other Customers using the Service; (ii) colluding with other Customers using the Service to obtain an unfair advantage;
4.1.7. Scraping our odds or infringing any of our intellectual property rights;
4.1.8. Using the Service for any illegal activities;
4.1.9. Creating multiple Accounts for the purpose of collusion, fraud, Service abuse, and/or Service manipulation is prohibited and may result in Account closure;
4.1.10. Using any software that provides an advantage is prohibited, including gambling statistics software, sports betting scanners, card counters, programs that analyze the probability of specific combinations appearing, programs that help users make decisions during gameplay, or strategies designed to obtain winnings or gain an advantage over the casino in an unfair manner. Bets placed and funds obtained through such means shall be deemed illegal. BetFozo reserves the right to retain such funds (including the Player's deposited funds). BetFozo reserves the right to block the Account without the right to restoration after retaining such funds. The retention of funds and blocking of the Account shall be at BetFozo's sole discretion, and the Player shall have no right to appeal against it.If the amount of illegally obtained winnings exceeds the amount in the Player's deposit Account, BetFozo may recover such funds from you through means including claims.
4.2. You must not sell or transfer your Account to a third party, nor obtain a Player's Account from a third party.
4.3. If you use the Service for unauthorized purposes, we may terminate your Account immediately after sending you a written notice. In certain cases, we may also take legal action against you.
4.4. Restrictions on the use of third-party products (such as live dealer games, table games, and slot machines) are set by the product providers and are not controlled by BetFozo.
5.1. We reserve the right to refuse any registration application at our sole discretion, without being obligated to provide a specific reason.
5.2. Before using the Service, you must personally complete the registration form, read, and accept these Terms. We may require you to become a verified Customer, which includes completing certain verification processes. You may be required to provide valid identification documents and other documents we deem necessary, including but not limited to a photo ID (copy of passport, driver's license, or national ID card) and a recent utility bill showing your name and address (as proof of residence). We reserve the right to suspend betting or restrict Account functions until the required information is received. This process is conducted in accordance with applicable gambling regulations and anti-money laundering legal requirements. In addition, you need to fund your Service Account using the payment methods listed in the payment section of our Website.
5.3. If you register via email, you must provide accurate contact information (including a valid email address, hereinafter referred to as the "Registered Email Address") and update such information in the future to maintain its accuracy. You are responsible for keeping the contact information in your Account up-to-date. Failure to do so may result in your failure to receive important Account-related notifications and information from us (including changes we make to these Terms). We identify and communicate with Customers through their Registered Email Addresses. The Customer is responsible for maintaining an active and exclusive email account, providing us with the correct email address, and notifying the Company of any changes to their email address. The Company shall not be liable for any damages or losses deemed or alleged to have resulted from communications between the Company and the Customer via the Registered Email Address. If you intentionally provide false or inaccurate personal information, we may suspend your Account immediately after sending you a written notice.
5.4. You may only register one Account with the Service. If it is discovered that you have registered multiple Accounts, such Accounts will be closed immediately. This includes registering multiple Accounts through representatives, relatives, associates, affiliates, related parties, connected persons, and/or third parties acting on your behalf.
5.5. To ensure your financial compliance and confirm your identity, we may require you to provide additional personal information (such as your name) or use information from any third-party information providers we deem necessary. If any additional personal information needs to be obtained through third-party channels, we will inform you of the content of the obtained information.
5.6. You must keep your password for the Service confidential. Provided that the requested Account information is correctly provided, we are entitled to assume that all bets, deposits, and withdrawals are made by you. We recommend that you change your password regularly and never disclose it to any third party. It is your responsibility to protect your password, and any risks, costs, and liabilities arising from your failure to fulfill this responsibility shall be borne solely by you. You may log out of the Service at the end of each session. If you believe that any of your Account information has been misused by a third party, your Account has been hacked, or your password has been discovered by a third party, you must notify us immediately. You must also notify us if your Registered Email Address has been hacked; however, we may require you to provide additional information/documents to verify your identity. Once we are aware of such an incident, we will suspend your Account immediately. During this period, you shall be liable for all activities on your Account (including access by third parties), regardless of whether such access is authorized by you.
5.7. You must not, at any time, transmit any content or other information on the Service to other Customers or any other party by means of screenshots (or similar methods), nor display such information or content in a frame or any other manner different from the way it would appear if the Customer or third party directly enters the Service's URL into the browser's address bar.
5.8. After registration, you may use all currencies available on the Website. Such currencies shall be used for your deposits, withdrawals, and bets (as detailed in these Terms). Some payment methods do not support all currencies. In such cases, the processing currency will be displayed, and a currency conversion calculator will be available on the page.You may use all currencies available on the Website. However, if the currency you use and/or the currency you win has low liquidity on most cryptocurrency exchanges or is available in small quantities in the cryptocurrency market, we reserve the right to pay your winnings in USDT. In such cases, you agree that BetFozo may, at its sole discretion, process and pay your winnings in USDT at the current exchange rate when you obtain the winnings.
5.9. We are not obligated to open an Account for you, and the registration page on our Website is merely an invitation to treat. Whether to open an Account for you is entirely at our sole discretion, and if we refuse to open an Account for you, we are not obligated to provide a reason.
5.10. After receiving your application, we may contact you to request further information and/or documents to comply with our regulatory and legal obligations.
5.11. Users who register via email are required to verify their Accounts (via email). If verification is not completed within 30 days, we will delete the Account. The Company reserves the right to modify this period.
5.12. We only allow one Account per email address, wallet, etc. If multiple Players wish to use the same Account, exceptions may be made after verifying the identity of all users associated with the Account. Correct and true names must be provided. If a Player creates multiple Accounts solely for the purpose of taking advantage of our bonus promotions (if any), they shall not be entitled to any winnings obtained through the bonuses. Furthermore, once such a situation is discovered, their Accounts will be blocked immediately without prior notice.
5.13. A Player may only have one Account. All duplicate Player Accounts shall be deemed "duplicate Accounts" and will be closed immediately. Any winnings, bonuses, and refunds you obtain from duplicate Accounts may be questioned, and we may also recover such amounts. You shall return to us all funds that have been withdrawn from your duplicate Accounts and are requested to be returned.
Identification
5.14. We comply with Curaçao laws, legal regulations, and anti-money laundering and counter-terrorist financing guidelines. All suspicious transactions will be investigated. In such cases, the Company shall not disclose relevant information to the Player or third parties involved in the investigation, but may inform that an investigation is ongoing or may be conducted, or that information has been or may be transmitted to competent authorities. In the event of suspicious activities, the Company has the right to suspend, freeze, block, delete, or close the Player's Account and retain funds in accordance with legal provisions or requirements of competent authorities.
5.15. All transactions on this Website are subject to review to prevent money laundering and other illegal activities. By agreeing to these Terms, you authorize us to conduct personal identification checks in accordance with our requirements or the requirements of third parties (including regulatory authorities) to confirm your identity and contact information. In certain cases, we may need to contact you to request the necessary information to complete the check. If you fail to provide the required information, the Company reserves the right to freeze or close your Account until you provide the required information.
5.16. If you fail to confirm that you have reached the age of 18, the Company has the right to freeze your Account until you provide proof of age. If it is confirmed that you are under 18 and have conducted certain operations on the Website, the provisions of Clause 16 shall apply.
5.17. If you violate these Terms, or we have reasonable grounds to suspect that you have violated these Terms, we may terminate your Account with or without prior notice to you. In such cases, all your unsettled bets will be canceled, your Account will be closed, and we may also confiscate and recover the amount of winnings in your Account balance, and you shall forfeit all bonuses, bonus funds, and other incentives. Thereafter, upon your request and at our sole discretion, we will return the remaining real money balance in your Account (if any) to you, subject to reasonable fees, regulatory obligations, and our ability to do so using a payment method verified as solely belonging to you.
5.18. Providing false, non-existent, and/or misleading information by the User during registration and during the term of this Agreement shall be deemed a serious violation of these Terms, and BetFozo shall regard it as fraudulent behavior by the User. In such cases, or if we have reasonable grounds to suspect that you have engaged in such behavior, we may terminate your Account with or without prior notice to you, without providing any compensation to you, and without returning the remaining real money balance in your Account.
6.1. An Account may use multiple currencies; in such cases, all Account balances and transactions shall be displayed in the currency used for the transaction.
6.2. We do not provide credit support for the use of the Service.
6.3. If you fail to comply with these Terms, or we have reasonable grounds to believe that you fail to comply with these Terms, or to ensure the integrity or fairness of the Service, or for other reasonable reasons, we may close or suspend your Account. We may not always be able to provide prior notice. If your Account is closed or suspended due to your failure to comply with these Terms, we may cancel and/or void any of your bets and withhold any funds (including deposits) in your Account.
6.4. We reserve the right to close or suspend any Account without prior notice and without returning all funds. However, contractual obligations that have already matured shall still be fulfilled.
6.5. We reserve the right to refuse, restrict, cancel, or limit any bet at any time for any reason, including any bet deemed to be placed in a fraudulent manner to circumvent our betting limits and/or system rules.
6.6. If any amount is incorrectly credited to your Account, such amount shall remain our property. When we discover any such error, we will notify you and deduct the amount from your Account.
6.7. If your Account becomes overdrawn for any reason, you shall be liable to us for the overdrawn amount.
6.8. You must immediately notify us upon discovering any errors in your Account. If we, in our sole discretion, determine that you have improperly taken advantage of any bonuses or engaged in other bad-faith conduct in connection with bonuses or promotions offered on the Website, we have the right to block or terminate your Account, and in such cases, we shall have no obligation to refund any funds that may be in your Account.
6.9. Please note that betting is for entertainment purposes only; you should stop immediately when it is no longer fun. Under no circumstances should you bet with funds you cannot afford to lose. If you feel you have lost control of your gambling, we offer a self-exclusion option. Simply send a message to our Customer Service Department via your Registered Email Address stating that you wish to "self-exclude," and this request will take effect within 24 hours of receipt. In such cases, your Account will be disabled until further notice, and you will not be able to log in. You may also use the Time Alert function to help you control the duration of active gaming sessions. The Time Alert function allows you to set reminders for the duration of active gaming sessions and will notify you when your allotted gaming time has expired. Please read our _Responsible Gaming Statement_ for more information.
6.10. You must not transfer, sell, or pledge your Account to another person. This prohibition includes the transfer of any type of valuable assets, including but not limited to Account ownership, winnings, deposits, bets, and rights and/or claims related to such assets (whether legal, commercial, or otherwise). The aforementioned prohibition on transfer also includes (but is not limited to) encumbrance, pledge, assignment, usufruct, transaction, brokerage, mortgage, and/or gift (in any form) conducted in cooperation with a fiduciary or any other third party, company, natural or legal person, foundation, and/or association.
6.11. If you wish to close your Account, please send an email from your Registered Email Address to our Customer Service Department via the links on the Website.
6.12. BetFozo retains betting history data for no longer than 30 days.
6.13. When a User requests to close their Account, the User confirms that the Account will be permanently unavailable for unlocking, and all history of such Account will be permanently deleted from BetFozo's database. It is recommended that you withdraw all funds before closing the Account.
6.14. If a User does not use their Account for 12 consecutive calendar months, BetFozo may, at its sole discretion, freeze the Account. If the User wishes to unfreeze the Account, they must complete the verification process and confirm that they are the owner of the frozen Account.
6.15. If your Account is deemed frozen, as long as the Account balance is positive, BetFozo reserves the right to charge a monthly administrative fee of 50 USDT (or the equivalent in any other acceptable currency; if the Account balance is less than 50 USDT, the current balance of the Account will be charged).
6.16. If a frozen Account remains inactive for 24 consecutive months, BetFozo may, at its sole discretion, delete the Account from the platform (regardless of whether there is a balance in the Account), and the Account cannot be restored.
7.1. BetFozo will not block or suspend Inactive Accounts (i.e., Accounts that have not been used for a long period of time).
7.2. During the period when the Account is inactive, you will still be eligible for staking rewards; when you resume using our platform, your previous balance and bonuses will be retained.
8.1. The Platform sets a minimum deposit amount for each currency. Sending any amount below the minimum will result in the loss of funds, which will not be refundable. There is no upper limit on the deposit amount. BetFozo does not charge deposit fees. Some deposits may take a certain amount of time to be credited due to network hash rate factors.
8.2. Fees and charges may apply to Customer deposits and withdrawals, which can be found on the Website. In most cases, we will cover the transaction fees incurred when you deposit funds into your BetFozo.com Account. You shall be responsible for any wallet fees incurred by you when depositing funds with us.
8.3. You agree to fully pay all payments and charges owed to us or to payment providers in connection with your use of the Service. You further agree not to initiate any charge-back requests, revoke, cancel, or otherwise reverse any of your deposits; in the event of any such occurrence, you will refund and compensate us for such unpaid deposits (including any expenses incurred by us in the process of collecting your deposit), and you agree to forfeit any winnings obtained from bets using such charge-backed funds.
8.4. Funds derived from criminal and/or illegal and/or unauthorized activities must not be deposited into the Website.
8.5. We reserve the right to forfeit any positive balance in your Account in the event of bet reset or any actions related to duplicate Accounts, collusion, fraud, criminal activities, or falsification.
8.6. Except as otherwise provided in these Terms, we do not offer refunds for deposits made on BetFozo.com. By depositing funds, you agree not to initiate any charge-back requests, reversals, refunds, or otherwise cancel any deposits into your Account, and agree to refund and compensate us for unpaid deposits.
9.1. Due to the workflow of our anti-fraud system, the waiting time for your withdrawal may be extended until all necessary procedures are completed to ensure the financial security of Users (up to 7 days, or longer if necessary).
9.2. Please note that we cannot guarantee the successful processing of withdrawals or refunds if you violate the provisions stated in these Terms.
9.3. The responsibility for withdrawing funds lies solely with the User. The Website shall not be liable for refunding funds that may be lost if the receiving wallet/platform does not accept transactions from smart contracts, does not support specific tokens, or if the User selects the wrong transfer chain.
9.4. We reserve the right to change the withdrawal fee at any time without prior notice.
9.5. The processing time for BFG token withdrawals may take up to 24 hours, and in some cases, may be delayed for a longer period (with no time limit). BetFozo reserves the right to suspend BFG token withdrawals at any time to verify the source of the funds. BetFozo reserves the right to restrict the Service, deposits, or withdrawals to complete investigations or for other reasons as deemed necessary by the Risk Management Department. BetFozo reserves the right to limit the number of transactions for a certain period of time without prior notice.
9.6. If your winnings reach or exceed 50,000 US dollars, in exceptional cases, BetFozo reserves the right to pay the winnings in installments within a maximum of 30 days.
9.7. Regardless of the amount of your winnings from any bet or spin (including any bonus round or free spin, as well as free spins purchased on our platform), the amount of winnings we are obligated to pay you shall not exceed the equivalent of 300,000 US dollars (the "**Maximum Win Limit**") in any cryptocurrency, fiat currency, or other currency. You confirm that you understand that some games may technically allow winnings exceeding the Maximum Win Limit, but you agree that we have the right to deduct the amount exceeding the Maximum Win Limit from your Account and pay you only the Maximum Win Limit. We have this right with respect to any winnings that exceed the Maximum Win Limit. The decision to deduct the amount exceeding the Maximum Win Limit shall be based on your gaming history, betting amount, Account status, and other information we analyze. In addition, the total winnings amount (including the portion exceeding the Maximum Win Limit) may be credited to your Account, but the actual paid amount shall not exceed the Maximum Payout Limit. In any case, we reserve the right to make any decision regarding the payment of the amount exceeding the Maximum Win Limit. BetFozo reserves the right to pay the Maximum Win Limit in installments within a maximum of 90 days.
9.8. You confirm that you understand that if we decide to reduce the payout to the amount of the Maximum Win Limit, we will send you a corresponding notice. In such cases, after receiving the notice, you shall have no claims against the Platform, as your acceptance of these Terms confirms that you are aware of the implementation of the Maximum Win Limit on the BetFozo Platform. You confirm that you understand that the implementation of the Maximum Win Limit is a right of BetFozo and does not violate the rights of Platform Users. Any claims made by the User after receiving the aforementioned deduction notice shall be deemed an abuse of rights to unreasonably obtain additional funds and may be deemed extortion.
9.9. If you have set any maximum withdrawal limit, any transactions you created earlier may be rejected by the Risk Management Department or automatically rejected.
9.10. You confirm that you understand that if you use currencies and/or win currencies that have low liquidity on most cryptocurrency exchanges or are available in small quantities in the cryptocurrency market and wish to withdraw such currencies, we reserve the right to suspend the withdrawal to convert them into USDT. The list of such currencies is not fixed and may change at any time. Therefore, each decision shall be made on a case-by-case basis. The decision to convert a specific currency shall be at BetFozo's sole discretion, and the Player shall have no right to appeal. You acknowledge that you understand that in such cases, the transaction processing time may exceed the period allowed by these Terms; however, in any case, the processing time for such transactions shall not exceed 48 hours.
9.11. You agree that withdrawals may only be made to the cryptocurrency wallet or card/account from which the deposit was made. Withdrawals may only be processed through the same payment method or blockchain used for the deposit. Withdrawals to third-party wallets, cards/accounts are not permitted. You agree to withdraw funds to the same wallet and via the same network used for the deposit. Any withdrawal to another cryptocurrency wallet or card/account, any withdrawal using another payment method or blockchain, and any deposits from hot wallets of centralized exchanges (CEX) or other financial service institutions may serve as the basis for BetFozo to freeze the withdrawal and require additional verification at its sole discretion.
9.12. In exceptional cases, some fiat currency withdrawals on the BetFozo Platform may take up to 7 business days due to delays from payment providers, banks, or incorrect transaction details provided by the User. BetFozo reserves the right to conduct additional checks in cases of suspected irregular activities, which may also affect withdrawal times.
10. Payment Transactions and Payment Processors
10.1. You shall bear full responsibility for paying all amounts owed to us. You must make all payments to us in good faith and must not attempt to reverse a payment that has been made or take any action that may cause a third party to reverse such payment to avoid a legally incurred liability. If you initiate any charge-back, payment refusal, or payment reversal, you shall compensate us for any losses incurred thereby.
10.2. Before making a deposit, the User must confirm the correctness of the deposit address, destination tag (if required), and the chain of the token being deposited, and must also meet the minimum deposit amount to ensure that the deposit is credited and reflected in the balance. If the User makes a mistake during the deposit/withdrawal process, the relevant responsibility shall be borne solely by the User, and BetFozo shall not be liable.
10.3. All transactions on our Website may be reviewed to prevent money laundering or terrorist financing activities. Suspicious transactions will be reported to the relevant authorities.
11.1. In the event of an error or malfunction of our system or processes, all bets shall be deemed void. You are obligated to immediately notify us upon becoming aware of any error in the Service. In the event of communication or system errors, bugs, or viruses related to the Service, or payments made to you due to a defect or error in the Service, we shall not be liable to you or any third party for any direct or indirect costs, expenses, losses, or claims arising from or resulting from such errors, and we reserve the right to void all relevant games/bets and take other corrective actions.
11.2. We make every effort to ensure that no errors are made in posting bookmaker odds. However, if a bet is accepted at odds that: (i) are materially different from those generally available in the market at the time the bet was placed; or (ii) are clearly incorrect given the probability of the event occurring at the time the bet was placed—due to human error or system issues—we reserve the right to cancel or void that bet, or to cancel or void a bet placed after the event has started.
11.3. We have the right to recover any overpaid amount from you and adjust your Account to correct any mistake (e.g., incorrect pricing or incorrect entry of event results). If there are insufficient funds in your Account, we may demand that you pay the relevant outstanding amount related to any erroneous bets. Accordingly, we reserve the right to cancel, reduce, or delete any pending bets, whether placed with funds resulting from the error or not.
12. Rules of Play, Refunds, and Cancellations for Sports Betting
12.1. The winner of an event shall be determined on the date of the event's settlement; for betting purposes, we will not recognize any decisions that are protested or overturned.
12.2. In cases where bets or odds are calculated incorrectly (due to human error, system error, or mistakes by the reference result source), we will reset/correct the results.
12.3. If the governing body of a match overturns the match result for any reason within the payout period, all funds will be refunded.
12.4. If a draw occurs in a game where a draw option is offered, all stakes on a team's win or loss will be lost. If a draw option is not offered, all bettors will receive a refund if the match results in a draw. If a draw option is not available and extra time is played, the extra time result will be counted for betting purposes.
12.5. The minimum and maximum wager amounts for all events shall be determined by us and are subject to change without prior written notice. We also reserve the right to adjust limits for individual Accounts.
12.6. Customers are solely responsible for all transactions in their Accounts. Once a transaction is completed, it cannot be changed. We shall not be responsible for missing or duplicate bets placed by the Customer and will not entertain requests to resolve discrepancies arising from missing or duplicate bets. Customers may review their transactions in the "My Bets" section of the Website after each session to ensure all requested bets have been accepted.
12.7. A matchup will be valid as long as the two teams are correct, regardless of the league category under which it is listed on our Website.
12.8. The start dates and times displayed on the Website for eSports matches are for reference only and are not guaranteed to be accurate. If a match is suspended or postponed and not resumed within 72 hours of the originally scheduled start time, the match will be deemed invalid for betting purposes, and wagers will be refunded. The exception is any wager on whether a team/player advances in a tournament or wins the tournament—such wagers will remain valid regardless of a suspended or postponed match.
12.9. Bets shall be calculated based on statistics from the official scoring provider or the official website of the respective competition or match. If statistics from the official scoring provider or official website are unavailable, or if there are clear indications that the statistics from the official scoring provider or official website are incorrect, we will wait for the official result to calculate the betting markets. BetFozo reserves the right to recalculate bets whose results have been changed after the event ends or were incorrectly calculated previously.
12.10. If we post an event with an incorrect date, all wagers shall be valid based on the date announced by the governing body.
12.11. If a team uses substitute players, the result shall still be valid (as the use of substitutes is the team's choice).
12.12. The Company reserves the right to remove events, betting markets, and any other products from the Website.
12.13. A detailed explanation of our sports betting rules can be found on a separate page: _SPORTS BETTING RULES_.
12.14. Bets canceled by the provider for reasons specified in the Sports Betting Terms, as well as bets for which the User used the cashout function, shall not be counted in either wager turnover or Battle progress.
13. Communications and Notices
13.1. All communications and notices that you are required to send to us under these Terms shall be submitted via the customer service form on the Website.
13.2. All communications and notices that we are required to send to you under these Terms (unless otherwise specified in these Terms) may be posted on the Website and/or sent to the Registered Email Address we have on file for the relevant Customer. The method of such communication shall be at our sole discretion.
13.3. All communications and notices between you and us under these Terms shall be conducted in writing in English and must be sent to and received from the Registered Email Address in your Account.
13.4. From time to time, we may contact you via email to provide you with information about betting, exclusive promotional offers, and other information from BetFozo.com. By registering on the Website and agreeing to these Terms, you agree to receive such emails. You may opt out of receiving such promotional offers at any time by changing your Account settings.
Despite having taken reasonable preventive measures, we shall not be liable for any failure or delay in providing the Service due to a Force Majeure event (i.e., an event that could reasonably be considered beyond our control). Such events include but are not limited to: acts of God, labor disputes, power outages, acts, omissions, or negligence of any government or authority, interruption or failure of telecommunications services, or any delay or failure caused by a third party. We shall not be liable for any resulting loss or damage you may suffer, and in such cases, we reserve the right to cancel or suspend the Service without incurring any liability.
15. Limitation of Liability
15.1. To the extent permitted by applicable law, we shall not compensate you for any reasonably foreseeable direct or indirect losses or damages you may suffer if we fail to perform our obligations under these Terms, unless we breach any obligations imposed on us by law (including death or personal injury caused by our negligence). In such cases, we shall not be liable to you if the failure is attributed to: (i) your own fault; (ii) a third party unrelated to our performance of these Terms (e.g., issues caused by communication network performance, congestion, connectivity problems, or the performance of your computer equipment); or (iii) any other event that neither we nor our suppliers could have foreseen or prevented even if we or they had exercised reasonable care. As this Service is for personal consumption only, we shall not be liable for any business losses of any kind.
15.2. We strongly recommend that you: (i) verify the suitability and compatibility of the Service with your own computer equipment before use; and (ii) take reasonable precautions to protect yourself against harmful programs or devices, including by installing anti-virus software.
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16.1. If we suspect that you are currently under 18 years of age, or were under 18 years of age (or below the age of majority as stipulated by the laws of your jurisdiction) when placing any bets through the Service, your Account will be suspended (locked) to prevent you from placing further bets or making withdrawals from your Account. We will then investigate the matter, including whether you have been betting as an agent for, or otherwise on behalf of, a person under 18 years of age (or below the age of majority as stipulated by the laws of your jurisdiction). If we find that: (a) you are currently under 18 years of age (or below the applicable age of majority); (b) you were under 18 years of age (or below the applicable age of majority) at the time of placing the relevant bets; or (c) you have been betting as an agent for or at the behest of a person under 18 years of age (or below the applicable age of majority): all winnings currently or to be credited to your Account will be retained; all winnings obtained from betting through the Service while underage must be paid to us upon demand (if you fail to comply with this provision, we will seek to recover all costs associated with recovering such amounts); and/or any funds deposited in your Account that are not winnings will be either returned to you or retained until you reach 18 years of age (or the applicable age of majority), at our sole discretion. We reserve the right to deduct payment transaction fees (including transaction fees for deposits to your BetFozo.com Account that we covered) from the amount to be returned.
16.2. This provision also applies to you if you are over 18 years of age but place bets in a jurisdiction where the legal minimum age for gambling is higher than 18 years of age, and you are below that legal minimum age.
16.3. If we suspect that you have violated the provisions of this Clause or are attempting to use them for fraudulent purposes, we reserve the right to take any necessary actions to investigate the matter, including notifying the relevant law enforcement agencies.
17.1. BetFozo prohibits and rejects the use of the Service for any illegal activities, including money laundering, terrorist financing, or violations of trade sanctions. Accounts suspected of using the Service for money laundering may be blocked, and transactions may be suspended until the Risk Management Department completes all necessary procedures. In accordance with BetFozo's Anti-Money Laundering (AML) Policy, all cryptocurrency deposits must meet the basic wager turnover requirement. The wager turnover requirement means that before a withdrawal can be approved, all Users must wager 100% of the deposited funds for gaming, 300% for sports betting, or 1000% for BetFozo Futures. For example, if you deposit 300 USDT, you must wager at least 300 USDT for gaming activities, at least 900 USDT for sports betting, or at least 3000 USDT for BetFozo Futures before your withdrawal can be approved. This rule applies to all of the User's cryptocurrency balances, but does not apply to BFG token deposits or Users with Rank 5 or higher. The BetFozo Risk Management Department is entitled to suspend any suspicious transactions to prevent money laundering. Users' Accounts may be under investigation by the Risk Management Department until all requirements are met, and payments will be suspended during the investigation.
17.1.1. The digital assets you have deposited or will deposit into your BetFozo Account, or the funds you have used or will use to purchase digital assets for deposit into your BetFozo Account (as the case may be), shall not be derived from money laundering, terrorist financing, fraud, or any other illegal or criminal activity in violation of the laws of the respective jurisdiction.
17.1.2. BetFozo reserves the right, without providing a reason, to request you to confirm the source of the funds you have deposited or will deposit into your BetFozo Account, or the source of the funds you have used or will use to purchase digital assets for deposit into your BetFozo Account. BetFozo reserves the right to freeze your funds until you confirm the source of these funds.
17.1.3. BetFozo reserves the right to restrict, suspend, or terminate your access to the Platform without notice in the following circumstances:
- We have reasonable grounds to suspect that your BetFozo Account is subject to an operational error or other error; in such cases, we may need to suspend access to your Account until the error is corrected;
- We have reasonable grounds to suspect that your BetFozo Account has been or is being used for illegal, fraudulent, or prohibited activities, or in violation of these Terms;
- We have reasonable grounds to suspect that you or your BetFozo Account is associated with, or poses a high risk of, money laundering, terrorist financing, fraud, or other financial crimes;
- We have reasonable grounds to suspect that you are attempting to gain unauthorized access to any BetFozo Account;
- Your BetFozo Account is subject to any legal, regulatory, or government proceedings, and/or we, in our sole discretion, determine that there is an increased risk of legal or regulatory non-compliance;
- We are compelled to do so by a valid subpoena, court order, or other binding order from a government or regulatory authority; or
- Your name appears on a sanctions list of a government or international organization.
Furthermore, Accounts with no activity for a long period of time or that perform the same type of transactions repeatedly for a certain period may also be deemed suspicious Accounts.
17.1.4. BetFozo reserves the right to require the User to withdraw funds to the same wallet from which the deposit was made. If there is suspicion of a violation of the AML Policy, BetFozo also reserves the right to require you to complete KYC verification at any stage of interaction (including the deposit and withdrawal stages). This requirement is mandatory for all Users of the BetFozo Platform.
17.2. Know Your Customer ("KYC"): BetFozo reserves the right to request any KYC documents at any time if necessary. BetFozo reserves the right to restrict the Service, deposits, or withdrawals until your identity is sufficiently verified, or for any other reason at the discretion of the BetFozo Risk Management Department. BetFozo specifies that the valid period for the first response during the KYC process is 7 days; the full process must be completed within 30 days after receiving the first notice from the Risk Management Department via email at risk@BetFozo.com. If fraud is suspected, and the User refuses to provide the information requested by the Risk Management Department or exceeds the valid timeline, BetFozo reserves the right to permanently close the User's Account access.
17.2.1. The KYC process may include any of the following: requesting personal information from the User for identification purposes (which may include requesting a valid identification document and a selfie); verifying the personal information provided by the User at the time of registration and during the use of the Service; requesting information and documents regarding the User's occupation, source of funds, and source of income used in the Service; requesting personal information about the User and the location/jurisdiction from which the User uses the Service to confirm that the User does not use our Service while located in any jurisdiction that prohibits the placing and/or accepting of online bets and/or playing of casino and/or live games, or in a Restricted Country; verifying the User's personal and professional information; checking and analyzing the User's gambling activity patterns; and any other information that BetFozo deems necessary to determine the User's identity and location.
17.2.2. All information and documents received by BetFozo from the User are strictly confidential. BetFozo shall take all measures within its power to securely store such information and prevent leakage. Upon receiving your information and documents, we will take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, and disclosure—including through the use of password-protected systems and databases, as well as cryptographic encryption. You may request the deletion of your personal data by contacting our customer service team.
17.2.3. All information processed by us may be transferred, processed, and stored anywhere in the world (including but not limited to other countries), which may have data protection laws different from those in your country of residence. We shall endeavor to protect your information in accordance with the requirements of applicable laws. We will store your personal information for as long as you use our Service, or as necessary to fulfill the purposes for which it was collected, provide our Service, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws. When personal information is no longer needed for any purpose (including our legal or operational obligations), we will destroy or permanently anonymize the personal information we hold.
17.3. We will pursue criminal and contractual sanctions against any Customer involved in fraud, dishonesty, or criminal acts. We will withhold payments to any Customer where such acts are suspected. The Customer shall identify and shall be liable to pay us, upon demand, all costs, charges, or losses incurred by us (including any direct, indirect, or consequential losses, loss of profits, loss of business, and loss of reputation) arising directly or indirectly from the Customer's fraud, dishonesty, or criminal acts.
17.4. In accordance with the Anti-Money Laundering (AML) Policy, Users who deposit funds via fiat currency (cash) are required to meet a minimum wager turnover requirement of 2 times the deposited amount. For activities related to Sports Betting, the wager turnover requirement is increased to 3 times the deposited amount.
18. Intellectual Property
18.1. Any unauthorized use of our name and logo may result in us taking legal action against you.
18.2. As between us and you, we are the sole owners of the rights to the Service, our technology, software, business systems (the "**Systems**"), and our odds. You must not use your personal profile for commercial gain (e.g., selling your status updates to an advertiser); and when selecting a nickname for your Account, we reserve the right to remove or reclaim it if we deem it appropriate.
18.3. You must not use our URL, trademarks, trade names, and/or trade dress, logos (the "**Marks**"), and/or our odds in connection with any product or service that is not ours, in any manner likely to confuse Customers or the public, or in any manner that disparages us.
18.4. Except as expressly provided in these Terms, we and our licensors do not grant you any express or implied rights, licenses, title, or interest in or to the Systems or the Marks; all such rights, licenses, title, and interest are expressly retained by us and our licensors. You agree not to use any automatic or manual device to monitor or copy web pages or content within the Service. Any unauthorized use or reproduction may result in us taking legal action against you.
19.1. Subject to these Terms and your compliance with them, we grant you a non-exclusive, limited, non-transferable, and non-sublicensable license to access and use the Service solely for your personal, non-commercial purposes. This license will terminate if the agreement between you and us under these Terms ends.
19.2. Except with respect to your own content, you must not, under any circumstances, modify, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or otherwise exploit the Service and/or any content thereon or the software contained therein—unless expressly permitted by these Terms or otherwise on the Website. No information or content on the Service or made available to you in connection with the Service may be modified, altered, merged with other data, or published in any form (including, for example, screen scraping, database scraping, or any other activity intended to collect, store, reorganize, or manipulate such information or content).
19.3. Your failure to comply with this Clause may also constitute a violation of our or third parties' intellectual property rights and other proprietary rights, which may subject you to civil liability and/or criminal prosecution.
20. Your Conduct and Safety
20.1. For the protection of you and all our Customers, the posting of any illegal, inappropriate, or undesirable content on the Service, as well as any such conduct in connection with the Service, is strictly prohibited ("**Prohibited Conduct**").
20.2. If you engage in Prohibited Conduct, or we determine in our sole discretion that you are engaging in Prohibited Conduct, we may immediately terminate your Account and/or your access to or use of the Service without notice to you. Legal action may be taken against you by another Customer, another third party, law enforcement authorities, and/or us in respect of your engagement in Prohibited Conduct.
20.3. Prohibited Conduct includes, but is not limited to, accessing or using the Service to:
- Promote or share information that you know is false, misleading, or illegal;
- Engage in any unlawful or illegal activity (e.g., any activity that furthers or promotes any criminal activity or enterprise, violates the privacy or other rights of another Customer or any third party, or creates or spreads computer viruses);
- Harm minors in any way;
- Transmit or make available any content that is illegal, harmful, threatening, abusive, tortious, defamatory, vulgar, obscene, lewd, violent, hateful, or racially, ethnically, or otherwise objectionable;
- Transmit or make available any content that you have no right to make available under any law or contractual/fiduciary relationship (including, without limitation, any content that infringes a third party's copyright, trademark, or other intellectual property or proprietary rights);
- Transmit or make available any content or material containing any software virus or other computer or programming code (including HTML) designed to interrupt, destroy, or alter the functionality of the Service (or its presentation), any other website, computer software, or hardware;
- Interfere with, disrupt, or reverse engineer the Service in any manner (including, without limitation, intercepting, emulating, or redirecting the communication protocols we use, creating or using cheats, mods, or hacks or any other software designed to modify the Service, or using any software that intercepts or collects information from or through the Service);
- Retrieve or index any information from the Service using any robot or other automated mechanism;
- Participate in any activity or action that, in our sole and unfettered discretion, results or may result in another Customer being defrauded or scammed;
- Transmit or make available any unsolicited or unauthorized advertising or mass mailing (e.g., junk mail, instant messages, "spam," chain letters, pyramid schemes, or other forms of solicitation);
- Create Accounts on the Website by automated means or under false or fraudulent pretenses;
- Impersonate another Customer or any other third party;
- Gain cheating advantages or unfair advantages by exploiting system malfunctions and errors (including using bots (automatic players) or exploiting "errors");
- Engage in criminal activities (including money laundering and other illegal intrusions).
20.4. If you discover or suspect that a Player is cheating, colluding, or engaging in fraudulent activities, please immediately notify our staff. The Company reserves the right to terminate games or events in any of the above cases, or in any other cases necessary to prevent fraud.
20.5. The above list of Prohibited Conduct is not exhaustive and may be modified by us at any time. We reserve the right to investigate and take all actions we deem appropriate or necessary under the circumstances (including, without limitation, deleting the Customer's posts from the Service and/or terminating their Account), and to take action against any Customer or third party who directly or indirectly engages in, or knowingly permits any third party to directly or indirectly engage in, Prohibited Conduct—with or without notice to such Customer or third party.
21. Links to Third-Party Websites
The Service may contain links to third-party websites that are not maintained by or related to us, and over which we have no control. Such links are provided solely for the convenience of Customers, and we do not investigate, monitor, or verify the accuracy or completeness of such websites. Links to third-party websites do not imply our endorsement of, or any affiliation with, the linked websites, their content, or their owners. We have no control over or responsibility for the availability, accuracy, completeness, accessibility, or usefulness of such websites. Accordingly, when accessing such websites, we recommend that you take the usual precautions for visiting a new website—including reviewing its privacy policy and terms of use.
22.1. If you have any concerns or questions regarding these Terms, you should contact our Customer Service Department via the links on the Website and use your Registered Email Address for all communications with us. If you have a complaint, you should send an email regarding the dispute to our customer service team at support@BetFozo.com.
22.2. Notwithstanding the foregoing, we shall not be liable to you or any third party for any losses arising from responding to any complaints we receive or taking action in connection therewith.
22.3. If a Customer is dissatisfied with how a bet has been settled, the Customer should provide details of their grievance to our Customer Service Department. We shall use our reasonable efforts to respond to such inquiries within a few days (and in any event, we intend to respond to all such inquiries within 28 days of receipt).
22.4. Disputes must be filed within 14 days from the date the relevant wager is decided. No claims will be honored after this period. The Customer is solely responsible for all transactions in their Account.
22.5. In the event of a dispute between you and us, our Customer Service Department will attempt to reach a mutually agreed resolution with you. If our Customer Service Department is unable to reach an agreed resolution with you, the matter will be escalated to our management.
22.6. If all efforts to resolve the dispute to the Customer's satisfaction fail, the Customer has the right to file a complaint with our licensing authority—Gaming Services Provider N.V.
You may not assign any of your rights or obligations under these Terms without our prior written consent (which we will not unreasonably withhold). We may, without your consent, assign all or any part of our rights and obligations under these Terms to any third party (provided that such third party is able to provide services of substantially similar quality to the Service) by posting a written notice to that effect on the Service.
If any provision of these Terms is deemed unenforceable or invalid by any competent authority, that provision shall be modified to the maximum extent permitted by applicable law to give effect to the intent of the original provision; the validity and enforceability of the remaining provisions of these Terms shall not be affected.
25. Breach of These Terms
25.1. Without limiting our other remedies, if we have reasonable grounds to believe that you have breached any material provision of these Terms, we may suspend or terminate your Account and refuse to continue providing the Service to you—without prior notice in either case. However, we will promptly notify you of any such action taken.
25.2. You agree to fully indemnify, defend, and hold harmless BetFozo and its shareholders, directors, agents, and employees from and against all claims, demands, liabilities, damages, losses, costs, and expenses (including legal fees and any other charges) arising from: (i) your breach of this Agreement in whole or in part; (ii) your violation of any law or any third party's rights; or (iii) your use of the Service.
26.1. **Term of the Agreement**: These Terms shall remain in full force and effect while you access or use the Service, or while you are a Customer or visitor of the Website. These Terms shall survive the termination of your Account for any reason.
26.2. **Gender and Number**: In these Terms, words importing the singular include the plural and vice versa; words importing the masculine gender include the feminine and neuter genders and vice versa; and words importing persons include individuals, partnerships, associations, trusts, unincorporated organizations, and corporations.
26.3. **Waiver**: No waiver by us (whether by conduct or otherwise) of a breach or threatened breach by you of any provision of these Terms shall be effective against or binding on us unless made in writing and duly signed by us; and unless otherwise provided in the written waiver, such waiver shall be limited to the specific breach waived. Our failure to enforce any provision of these Terms at any time shall not be construed as a waiver of that provision or of our right to enforce that provision at any other time.
26.4. **Acknowledgment**: By accessing or using the Service hereafter, you acknowledge that you have read, understood, and agreed to each and every provision of these Terms. As a result, you hereby irrevocably waive any future right to argue against, claim, demand, or institute proceedings challenging anything contained in these Terms.
26.5. **Language**: In the event of a discrepancy between the English version of these Terms and any version in another language, the English version shall be deemed correct
26.6. **Governing Law**: These Terms are governed by the laws in force in Curaçao; you unconditionally and irrevocably submit to the exclusive jurisdiction of the courts of Curaçao for the resolution of any disputes (including claims for compensation and counterclaims) arising from the formation, validity, effect, interpretation, or performance of these Terms, or from the legal relationship established by these Terms, or from any other matter related to these Terms; and you irrevocably waive any right you may have to object to an action being brought in such courts, or to claim that such courts are an inconvenient forum or lack jurisdiction. Nothing in this Clause shall limit BetFozo's right to institute proceedings against you in any other court of competent jurisdiction, nor shall the institution of proceedings in one or more jurisdictions preclude the institution of proceedings in any other jurisdiction (to the extent permitted by the law of such other jurisdiction), whether concurrently or otherwise.
26.7. **Entire Agreement**: These Terms constitute the entire agreement between you and us with respect to your access to and use of the Service, and supersede all prior agreements and communications (whether oral or written) with respect to the subject matter hereof.
